HOW WE PROTECT
Privacy Policy
AIHugger LLC
Published: June 9, 2026
1. Introduction
As a company serving enterprise clients, AIHugger LLC’s (“AIHugger”) business processes involve the handling of information across organizations and, where relevant, across borders. Delivering our services depends on the responsible processing, sharing, and use of multiple types of information, including information about an individual whose identity is apparent (either directly or indirectly), or can reasonably be ascertained from the information available or likely to be available (“Personal Information”).
This Policy sets forth the general principles that underlie AIHugger’s specific practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring, or otherwise processing Personal Information.
2. Applicability
This Policy applies to all AIHugger personnel, operating units, and wholly owned subsidiaries, and (as agreed) to suppliers and business partners who must act consistently with the principles contained in this Policy. Country, state, and industry-specific laws and regulations shall take precedence over this Policy to the extent applicable. The application of these principles is more particularly described in AIHugger’s internal instructions and any accompanying implementation guidelines relating to the processing of Personal Information. Please read this Policy together with those guidelines to understand how AIHugger achieves the principles set out below.
3. Privacy Policy Statement
AIHugger is committed to protecting the privacy and confidentiality of the Personal Information of its employees (including prospective employees and contractors), clients, client customers, business partners, and other identifiable individuals that it may receive, use, access, process, transfer, or store as part of its business. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring, or otherwise processing such information help AIHugger process Personal Information fairly and appropriately.
AIHugger may collect Personal Information from various persons as part of the services it renders or in the course of its business. Based on the information being collected and the nature of the services or requirement, AIHugger will apply suitable mechanisms to ensure it has a lawful basis for receiving, accessing, using, processing, transferring, storing, and/or disposing of such Personal Information.
4. General Privacy Principles
These general principles apply to the processing of Personal Information by AIHugger.
A. Accountability
AIHugger understands its accountability and responsibility for any Personal Information that it may receive, use, process, or store as part of its business. Accordingly, it will:
I. maintain appropriate instructions, guidelines, and other measures to demonstrate that Personal Information is used, stored, processed, retained, disposed of, and transferred in compliance with applicable law and other applicable guidelines;
II. designate an individual or individuals who are accountable for the organization’s compliance with these privacy principles; and
III. ensure the availability of required policies, procedures, and contacts for the management of Personal Information, reviewed at a minimum annually or whenever a change is warranted.
B. Consent, Fairness, and Purpose
AIHugger will only collect adequate, relevant, and necessary Personal Information, and will process such Personal Information fairly and lawfully for the purposes for which it was collected.
When collecting Personal Information, the purposes, legal basis, and, where required by applicable law, the consent of the individual, will be specified and/or obtained upon or before its initial collection and/or disclosure, as well as before any previously collected Personal Information is processed for a new or different purpose.
Individuals may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Upon receipt, AIHugger will inform individuals of the implications of withdrawal.
C. Accuracy
AIHugger will keep Personal Information as accurate, complete, and up-to-date as is necessary for the purpose for which it is processed, and will provide appropriate channels for individuals to support this.
D. Disclosure and Data Sharing
AIHugger will make Personal Information available inside or outside AIHugger under appropriate circumstances for business purposes only or as authorized by law. This may require AIHugger to transfer Personal Information to parties other than the originating entity, including other entities or third parties. AIHugger will apply privacy principles for the use, processing, transfer, storage, and disposal of Personal Information as prescribed under applicable laws.
E. Cross-Border Data Flows
When conducting business, working on client projects, or implementing new processes or systems, an operation may require the transfer of Personal Information to other entities or third parties located outside the originating country. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:
i. a data transfer agreement with the party who will access or obtain the Personal Information; or
ii. notice to and/or approval from a country’s local data protection authority; or
iii. notice to and/or consent from the individual whose data is to be transferred.
F. Security
AIHugger will implement reasonable technical and organizational measures to safeguard Personal Information and will instruct third parties processing Personal Information on its behalf to process and manage it in a manner consistent with AIHugger standards (for AIHugger-owned information) or AIHugger client standards (for client information), as applicable.
G. Access
Upon request, AIHugger will, within a reasonable time and manner and in a readily intelligible form, provide individuals appropriate access to Personal Information it retains. AIHugger has the right to deny a request; however, the reasons for denial will be provided. AIHugger will erase, rectify, complete, or amend the data pursuant to a justified request.
H. Retention and Disposal
AIHugger will retain Personal Information in a form that permits identification for no longer than necessary for the fulfillment of the stated purpose, and will dispose of it thereafter.
I. Transparency
AIHugger will be transparent and make readily available to individuals specific information related to the management of Personal Information.
J. Custodianship
AIHugger will follow appropriate policies and practices agreed with its clients for the safe handling of Personal Information that it processes on behalf of those clients.
5. Enforcement and Redressal
AIHugger will provide appropriate and robust mechanisms for assuring compliance with these principles, and will address grievances and/or provide recourse for individuals affected by non-compliance with the principles.
6. Contacting AIHugger’s Data Privacy Office
If you have any questions, requests, or grievances pertaining to this Privacy Policy or other privacy matters, you may contact AIHugger’s Data Privacy Office at support@aihugger.com.